Exclusively branded, this is undoubtedly the best pen you will ever experience. Crafted from high quality non-defined metals, this pen has a weighty feel, perfect for signing your first or your hundredth coaching client.
All products in stock at the time of purchase will be processed and lodged with Australia Post within two working days.
Delivery within Australian Metro areas can expect to take up to 4 days from the time of lodgement and for non metro areas this extends to 5 days.
Your order will be delivered between 7am and 9pm. As Australia Post don't deliver on public holidays, you can expect your order on the next business day.
If you're not present when delivery is attempted, a calling card will be left telling you how you can collect your order from The Coaching Institute.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren't available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. The Coaching Institute cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Before returning any items please contact The Coaching Institute Wow Team to discuss your reason for requiring a return and organise an approval to return an item to The Coaching Institute.
Before contacting The Coaching Institute regarding a return please understand the following terms of business:
1. The Coaching Institute will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
2. If you have changed your mind, or made a mistake, we require notification within 5 business days of the recorded delivery date.
3. If you received a faulty or damaged item, we require notification within 5 business days of the recorded delivery date.
4. If the item you received is not what you ordered, we require notification within 7 business days of the recorded delivery date.
5. The Coaching Institute is NOT obligated to offer a store credit for products that are returned damaged to our campus or never arrive. The Coaching Institute Melbourne Campus address is: Suite 40 37-39 Albert Rd, Melbourne, 3004. To qualify for a credit an item must be returned in perfect condition ready to be resold. The product must be in unused, unopened condition.
6. A store credit issued for a return will be for the value of the returned item only. A store credit for a specific item does not cover the cost of postage.